Accessible Gas Stations



The major gas station companies (i.e., Esso, Petro-Canada, Shell, Husky, and Canadian Tire) provide information on their respective websites offering services to persons with disabilities. The findings suggest that for the most part, at split-serve stations, (those that have both full-serve and self-serve at the same time) drivers with disabled (accessible) parking permits will receive full-service at self-serve prices during full-service hours if the customers identify themselves to an attendant. At self-serve only stations, staff will make every effort to meet the needs of the individual; however, customers are encouraged to contact the local gas station to discuss individual needs as some stations have limited staff and payment access. Some will arrange for assistance when the customer calls in advance.

The websites listed below further describe the other accessible features at many stations such as parking spaces, wheelchair-accessible doorways and ramps, store layouts and washrooms, easy access to the pump with payment options, and bright outdoor lighting. Customer service contact numbers are also provided on their respective websites as well as retail station locators to assist in finding facilities that meet the needs of persons with disabilities.

View map of accessible gas stations

Website Links