Town Launches Community Survey – Have Your Say Whitby!

Posted on Tuesday June 19, 2018

Residents and business owners invited to provide feedback on Town programs and services

The Town of Whitby is seeking resident feedback on its current programs and services, in addition to the Town’s priorities for the future.  

From now to July 6, residents and business owners are invited to have their say by completing a short telephone or online survey. Public-opinion firm Forum Research will conduct 400 randomized and confidential telephone surveys of residents. Those not randomly selected to participate by telephone are invited to complete an online version of the survey at As part of the survey, residents will be asked to share their opinions on the Town’s customer service, use of tax dollars, programs, priorities, communications and services.

Data collected through the survey will serve as an important benchmark on resident satisfaction with the Town. It will also help inform the development of the Town’s annual budgets, strategic plan priorities, and program and service delivery.

“Part of being an inclusive and responsive organization is seeking out and acting upon feedback from those who live and work in the community,” said Matt Gaskell, Chief Administrative Officer. “We look forward to hearing directly from residents as to what matters most to them and using that important information to help develop and improve our service delivery.”

Every two years, the Town conducts a community survey to gauge resident satisfaction with its programs and services. The last community survey was conducted in 2016 as part of the Town’s Service Delivery Review.

For more information or to take the survey, visit