Operational Services



The Operational Services Division of the Public Works Department is responsible for the maintenance of the following Whitby assets:

  • all roads under the jurisdiction of the Town of Whitby
  • sidewalks
  • streetlights
  • storm sewers and stormwater management ponds
  • road and driveway culverts
  • parks and open space

Operational Services is also responsible for the winter maintenance of Town roads , solid waste collection , municipal parking lots , and designated sidewalks on arterial and collector roads, sidewalks adjacent Town property, and the Seniors Snow and Windrow Clearing program.

Hours of Operation

  • Monday to Friday: 7:30 a.m. to 4:00 p.m.
  • Saturday/Sunday: Closed
  • Statutory Holidays: Closed

Emergency Calls

If you have an Operational Services issue that requires immediate attention , please follow the procedures outlined below.

Regular Business Hours

During regular business hours, 7:30 a .m. to 4:00 p.m. Monday to Friday, please call the Operations Centre at 905.668.3437.

After Hours/Weekends

After regular business hours, from 4:00 p.m. to 7:30 a.m. and on weekends, please call the Town of Whitby answering service at 905.434.2034. The clerk will take the necessary information and dispatch the appropriate staff as required.