As part of the Town’s modernization efforts to better serve residents, we are implementing a new financial system to improve and streamline services.

Due to this upgrade, system-generated printed receipts will be temporarily unavailable for in-person payments of certain services from December 20, 2024, through January 16, 2025. Printed receipts will resume as of January 17, 2025. During this time period, the Town will provide manual receipts for in-person payments. System-generated receipts will still be available for online payments. 

Payment services impacted:

From December 20, 2024 to January 16, 2025, system-generated receipts will not be printed for in-person/counter payments related to:

• Permits and Licensing: building permits, waste collection fees, marriage registrations, and business licenses.
• Parking Tickets (in-person payments only)
• Engineering and Planning Services: engineering reviews, deposits, and planning applications, and payments for development charges.
• Other Fees: Commission affidavits, certified true copies, property-tax certificates, statement of property tax account, and other administrative fees

Affected Town facilities:

• Town Hall (575 Rossland Road East)
• Garden Street Branch Office (3050 Garden St. #102)

Please Note: In-person Property Tax payments will not be affected by this disruption.

We apologize for any inconvenience and thank residents for their patience as we work to modernize our systems. 
For questions, please contact 905-430-4304.