Whitby continues to be a safe and welcoming place to live and work – a Town that offers a high quality of life – that’s what the results of the Town of Whitby’s 2024 Community Survey tell us!

From March 19 to April 21, more than 1,200 people participated in the Community Survey, sharing their feedback on the Town’s programs and services. The results show a high level of resident satisfaction with the Town’s services and quality of life.

Key highlights from the survey include:

• When asked about the single most important issue facing Whitby today, the top three responses were taxes (17%), affordable housing (15%), and hospitals (14%).
• 82% of respondents are satisfied or very satisfied with living in Whitby.
• About 9 in 10 respondents find the Town to be welcoming and safe.
• 87% of respondents reported overall quality of life in Whitby as excellent or good.
• 86% of respondents perceive that they are getting value (neutral/good/very good) for their tax dollars.
• About 9 in 10 respondents agreed that Town staff were courteous and treated them fairly.
• About 7 in 10 respondents were satisfied with the quality of services provided by the Town, with waste collection, parks / green spaces, and recreation fields and facilities as the top three.

See more survey highlights here.

Going forward, the Town will conduct a community survey every two years to gather information on residents’ overall satisfaction with town programs and services. The goal: to continuously improve the town’s service delivery.

Quick Facts

• The 2024 Community Survey was conducted by Forum Research Inc. on behalf of the Town.
• A total of about 600 randomly selected people were contacted by phone (both cell and land lines), while an equal number (600+) completed the online survey. The margin of error is +/- 3.9 percentage points. The results above are representative of the telephone survey only, as the most satistically valid survey method. The results collected online were similar.
• Providing exceptional customer service and community engagement are part of Pillar 4 within the Town’s Community Strategic Plan.

More Information

Learn more about the 2024 Community Survey or view the result highlights on Connect Whitby.

Community members are encouraged to continue to share their feedback on the Town’s programs and services. Sign up to have your say at connectwhitby.ca.

For media inquiries, please contact:

Erin Mikaluk
Manager, Communications and Creative Services, Town of Whitby
Phone: 289.314.6913
Email: mikaluke@whitby.ca